Mobile Kangaroo - Apple Authorized Service Provider - Santa Cruz, California

Jesse Gibson

Scammers make you pay $30 to diagnose something that I was able to tell them I knew what the issue was. Transparent that it would take over a week and a half for them to receive the part even though it was a common MacBook battery. Had to leave town on a work trip and by the time it came back, they said they would need to diagnose it again and that they hadn’t even ordered the part. On top of all this, they never pick up their phone and couldn’t give me this information remotely so I had to come in to the store in person to find this out.

JNY CAT

These guys are scammers!
I myself dabble in electronics repair for my friends so I have a soft spot for independent repair shops and understand the difficulties these shops face. But the tactics this shop employs is unethical and just wrong!
I brought my Macbook in as I was referred by Apple for a LCD defect.
The shop's rep appeared courteous and knowledgeable and assured me that no fees would be charged for tgis repair as long as there is no water or accidental damage signs. He then looked over the laptop and agreed that there we're no such signs. I left it overnight and received a invoice via text message today for $99. I tried calling the shop several times to no avail and finally I called back apple and they confirmed it should be free and advised me to just mail it in directly to Apple. After informing MK that I want to pick up my laptop (via txt) they decide to hit me with a diagnostics fee out of nowhere. This was not mentioned anywhere. Not was I the one thar made the appointment. This is not okay in my book. I cannot in good concious recemmend a company that employs scammer's tactics like this.

I also have reason to suspect that the problem was just a loose/bad cable and not the entire LCD. Being a repair tech myself, I have came accross several LCD's with almost identical issue's that where linked back to a loose cable. These guys have epicly failed. F----
I will update this review should they make thing right and are able to convince me of their ethics.l LCD's with almost identical issue's that where linked back to a loose cable. These guys have failed epicly. F----
I will update this review should they make thing right and are able to convince me of their ethics.

Robin Gladstone C.C.H.

I needed a new battery for my iPhone 7. Angel was knowledgeable, friendly and explained their process. As soon as they got the battery in, which was a day or so later, they texted and I set up a time to drop off my phone. It was done in an hour and fifteen minutes. I’m so happy we have a good tech repair option in downtown Santa Cruz. And the fact that the staff is so considerate and knowledgeable is just excellent. Highly recommend.

Jeremy Wong

go literally anywhere else to fix your device, paid $300 to fix my phone screen just for them to destroy the vibration on my phone and then ask for another $200 to fix it despite having a 90 day warranty that they simply just refused to uphold. i do not understand how they are apple backed. incompetent workers and scummy business practices all around.

Johnny Xu

I do not understand how this place is backed by apple. I paid them hundreds of dollars to fix my device just got them to break another part of it and completely ghost me. When i see them in person, they just direct me to their email which they do not respond to at all. Completely unprofessional and overpriced. Take your business elsewhere for half the cost.

Andrew Rivas

I was referred to mobile kangaroo from Apple’s online customer service. My computers battery was aging and going dead quick and needed to be replaced. I brought it in and was quoted $65 for diagnostic check that would be put toward the $269 total for a battery replacement and it would take about 5-7 business days. That was the top end of my budget for replacement but I decided to go ahead. 5 business days later they call me to tell me my computer is working fine, but just needs a battery replacement. I knew that was the issue and the solution before I brought it in. The person on the phone then quotes me $369 and that it will be an additional 5-7 business days for them to get the part in. When I said that wasn’t my initial quote, they told me that the original quote I was given was for a different model of computer, but they were given the correct model of the computer from Apple before I arrived and had the exact computer in their hands when they quoted me their price. Also a MacBook Pro and a MacBook Air, which was the differences in prices do not look similar enough to be confused for one another with a basic knowledge of Apple products.

I decided to cut my losses and pick up my computer. Had I known from the beginning that it would be 14 days and $369 dollars for replacement I would not have taken it do be worked on. I am now down $65 dollars and I have the exact computer I dropped off with the same problem I identified before dropping off.

I do not recommend them and would recommend anyone to look at more of their reviews and go elsewhere.

Sahm Sahm

They might do fine work, but first they'll have to actually have basic inventory and get their scheduling together.
Having made a reservation for a simple iphone battery replacement, with all the details provided and confirmed online, I arrived to find that they were out of stock for replacement batteries, wasting my trip and my window to get the work done. Since they had a reservation and knew ahead of time that they had scheduled a battery replacement, they could have at least been aware that they were out of stock and messaged me to cancel.
Meanwhile they are really hard to find - they provide the address of the complex they are in, but not their suite number (140), and they are located in the most obscure spot around the back of the building where nothing else is, and they don't answer their phone to provide directions, or do so in their standard email.
So, probably great staff, but terrible management.

Yuliana Olayo

Creo que el técnico es amable y hace todo lo posible por ayudarte pero la mayoría de veces que llame no obtuve respuesta ?